APPLICATION FOR SERVICE RECORDS/CERTIFICATION OF EMPLOYMENT

Schedule of Availability of Service:
Monday – Friday
8:00 am – 5:00 pm no noon break

Who May Avail of the Service?
Officers/employees at the regional level inclusive of officials at the Division level.

What are the Requirements?
1. Written request for the issuance of service record/certification of employment.

Duration:
2 days

How to avail of the Service?

StepApplicant/ ClientService ProviderDuration of Activity (Under Normal Circumstances)Person in-ChargeFeesForm
1Present documents to the Records Section of the ROStamp documents as receivedWithin 10 minutesMercedita Manauis

Ronal L. Perlas, AO V
2Proceed to the Personnel Section with duly stamped documentsEvaluate supporting documentsWithin 10 minutesFresnieda Achanzar

Gregoria Guillermo
3Prepare the indorsement to field office personnelWithin 10 minutesFresnieda Achanzar

Gregoria Guillermo
4Review and initial for approvalWithin 30 minutesJocelyn C. de Polonia, AO V

Atty Jose Mario M. Macarilay
5Approval/Signature by the RD/Authorized RepresentativeWithin 4 daysLorna Dig-dino
Alma Ruby C. Torio
6Release documents through the Records SectionWithin 10 minutesRonald L. Perlas
END OF TRANSACTION#colspan#colspan#colspan#colspan#colspan#colspan

APPLICATION FOR CERTIFICATION, AUTHENTICATION and VERIFICATION (CAV)

Schedule of Availability of Service:
Monday – Friday
8:00 am – 5:00 pm no noon break

Who May Avail of the Service?
Students of elementary and secondary schools in the region/division/school levels

What are the Requirements?
a. Public School
1. Student Permanent Records (F-137A & F-137 E)
2. Diploma
3. Certificate of Graduation issued by School Head
4. Certification from SDS
b. Private School
1. Student Permanent Records (F-137)
2. Diploma
3. Certificate of Graduation issued by school head
4. Special Order for graduates of secondary schools issued by the Division Office for two-level schools or by the Regional Office for the three-level schools
5. Certification from SDS
c. ALS, A&E and PEPT Passers
1. Diploma
2. PEPT or A&E Result
3. Certification from the Central Office (BALS and NETRC)
4. Certification from SDSDuration: 5 days

How to avail of the Service?

StepApplicant/ClientService ProviderDuration of Activity (Under Normal Circumstances)Person in-chargeFeesForm
1Secure application form from the DepED Regional Office, Records SectionWithin 10 minutesJulie G. Mamugay
2Submit the accomplished application form with complete required documents to the Regional Office, Records SectionCheck as to the completeness of the requirementsWithin 10 minutesMercedita Manauis
3Refer to the Legal Unit in case of discrepancy in the name/date of birth/place of birth etc.Within 10 minutesAtty. Ronadette B. Quintos
4Receive and record application with complete requirements which shall be processed within three (3) working daysWithin 30 minutesMercedita Manauis
5Issue claim stub indicating the date of release at DFA (five (5) working days from date of transmittal)Within 10 minutesMercedita Manauis
6Advise applicant to claim his/her documents at the DFA on date indicated in the claim stubWithin 5 minutesMercedita Manauis
7Retrieval of file of applicantWithin 5 minutesRonald L. Perlas
8Verify the authenticity of school recordsWithin 30 minutesRonald L. Perlas
9Refer to School/Division concerned in case of discrepancyWithin 30 minutesRonald L. Perlas
10Refer to encoder for numbering and preparation of CAV formWithin 10 minutesRonald L. Perlas
11Preparation of CAV form, to be numbered and initialedWithin 30 minutesMercedita Manauis
12Review and initial for recommending approvalWithin 30 minutesRonald L. Perlas
13Approval/Signature by the RD/Authorized RepresentativeWithin 4 daysAtty. Jose Mario Macarilay

Benjamin D. Paragas

Lorna Dig-Dino
END OF TRANSACTION

FILING OF COMPLAINTS

Schedule of Availability of Service:
Monday-Friday
8:00 am – 5:00 pm without noon break

Who may avail of the Service:
Any person may file an administrative complaint against any DepEd Official or Employee at the Regional Office or against any teaching personnel within Region 2.

What are the Requirements:Number of Copies: Minimum of four (4) sets
(The complaint and its annexes shall be in such number of copies as there are respondents, plus two (2) copies for the official file)
Form of Complaint
Under oath and written in a clear, simple, and concise language so as to inform the person complained of, about the nature and cause of the accusation against him.
Content of Complaint
1. Full name and address of the complainant
2. Full name and address of the person complained of, as well as his position and office in the Department of Education
3. A narration of the relevant and material facts which show the acts or omissions as allegedly committed by the person
4. Certified true copies of documentary evidence and affidavits of his/her witnesses, if any
5. Certificate of Non-Forum Shopping

Duration:
30 minutes

How to avail of the Service:

StepApplicant/ClientService ProviderDuration of Activity (Under Normal Circumstances)Person in-chargeFeesForm
1File the complaint along with the requirements at Office of the Regional DirectorReceive the complaint and other documents, if anywithin 30 minutesMeredita Manauis
2Receive the copy of the documents/complaintIssue the receiving copy to the clientwithin 30 minutesDominique O. Miralles

FILING OF MOTIONS FOR RECONSIDERATION

Schedule of Availability of Service:
Monday-Friday
8:00 am – 5:00 pm without noon break
Who may avail of the Service:
Any person may file an administrative complaint against any DepEd Official or Employee at the Regional Office or against any teaching personnel within Region 2.

What are the Requirements:
Number of Copies: Minimum of four (4) sets (The MR and its annexes shall be in such number of copies as there are respondents, plus two (2) copies for the official file)

Content:The MR shall state the grounds relied upon.
Limitation: Only one (1) MR shall be allowed.Duration:
25 minutes

How to avail of the Service:

StepApplicant/ClientService ProviderDuration of Activity (Under Normal Circumstances)Person in-ChargeFeesForm
1File the motion for reconsideration at Office of the Regional DirectorReceive the motion for reconsideration and issue the receiving copy to the clientwithin 10 minutesFelisa B. Galibu

REQUEST FOR CORRECTION OF ENTRIES IN SCHOOL RECORDS

Schedule of Availability of Service:
Monday-Friday, 8:00 am – 5:00 pm, no noon break

Who may avail of the Service?
Students or Graduates of Public/Private Elementary and Secondary Schools in the Region

What are the requirements?
1. Letter-Request addressed to the Regional Director
2. Certificate of Live Birth Issued by NSO (1 Original and 1 Photocopy)
3. Affidavit of Discrepancy or Affidavit of Two (2) Disinterested Persons (1 Original)
4. School Record or Diploma bearing the erroneous entry (1 Original and 1 Photocopy)

Duration:
40 minutes

How to avail of the Service:
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Pursuant to Republic Act No. 9485, which is “An Act to Improve Efficiency in the Delivery of Government Services to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties Therefor” otherwise known as the “Anti-Red Tape Act of 2007”, the Undersecretary for Legal and Legislative Affairs respectfully recommends for adoption by the Department of Education the herein DepEd Citizen’s Charter.